HOW TO REACH US
If you believe that traffic from a GetPublicIP IP address is being used abusively, please contact our Abuse Team at abuse@getpublicip.com.
We acknowledge all abuse reports within one (1) business day and investigate promptly. Depending on the severity and nature of the abuse, we may contact the customer responsible, suspend or rotate the assigned IP address, null-route traffic, or terminate the customer's account. Repeat or egregious offenders have their accounts permanently terminated.
Our Acceptable Use Policy sets out the conduct we prohibit. This page tells you how to report it.
1. WHAT TO INCLUDE IN A REPORT
To help us investigate effectively, please include as much of the following as you can:
- The offending IP address (IPv4 or IPv6).
- The date and time of the activity, including your time zone.
- The nature of the abuse: spam, phishing, port scanning, denial-of-service, malware, child sexual abuse material (CSAM), copyright infringement, trademark misuse, or other.
- Supporting evidence — logs, email headers, traceroutes, packet captures, screenshots, URLs, or any other material that helps us identify the incident.
- Your contact information so we can acknowledge receipt and follow up if needed. If you prefer to remain anonymous, say so — we will still investigate, but may not be able to give you an update.
We prioritise reports based on severity. Reports concerning CSAM, active DDoS attacks, credential theft, or imminent harm are handled ahead of lower-severity reports.
2. CATEGORY-SPECIFIC ADDRESSES
For faster routing, you can send certain kinds of reports directly to a more specialised address:
- Copyright infringement (DMCA and equivalent): dmca@getpublicip.com — see our DMCA & Copyright Policy for the required contents of a takedown notice.
- Child sexual abuse material (CSAM): abuse@getpublicip.com. Please use the subject line "URGENT — CSAM" so the report is prioritised. We also strongly recommend reporting to NCMEC CyberTipline (US) and to your local law-enforcement authority.
- Law enforcement requests and legal process: legal@getpublicip.com. Please include a copy of the legal instrument and your agency or department details.
- Privacy and data-subject requests: privacy@getpublicip.com — see our Privacy Policy.
- General enquiries: info@getpublicip.com.
3. WHAT WE WILL DO
- Acknowledge your report within one (1) business day.
- Investigate the report, which may include contacting the customer associated with the IP and giving them an opportunity to respond within 48 to 72 hours (depending on severity).
- Take action proportionate to the nature and severity of the abuse, up to and including immediate suspension, IP rotation, null-routing of traffic, and termination of the customer's account.
- Where lawful and appropriate, update you on the outcome. Note that we will not disclose confidential customer information in response to an abuse report — that requires lawful process.
- Record the incident in our internal abuse register for repeat-offender tracking.
4. WHAT WE NEED LAWFUL PROCESS FOR
We cannot disclose the identity, personal information, or traffic content of a customer solely on the basis of an abuse report. If you are a law-enforcement agency or a party in civil proceedings and require customer information, please see our Privacy Policy for how we handle such requests. In general, we require a New Zealand court order, a mutual legal assistance treaty instrument, or an equivalent legally valid request.